AURE. Vintage Return and Refund Policy

• No Refunds or Exchanges: AURE. Vintage operates a strict no-refund or exchange policy.
• Eligible Returns: Returns are accepted if the item is significantly different from the description or damaged in a way that was not previously listed when purchasing the product. This applies as many items are second hand and vintage, so naturally they will have some signs of wear.
• Non-Returnable Items: We do not accept returns for change of mind, incorrect sizing, minor imperfections, or customised orders (unless faulty).
• Product Details: All item details are provided in the product description. Please review the description, images, and size information carefully to ensure satisfaction before purchasing.
• Return Process: If you wish to return an item due to a fault or discrepancy, please contact us within 14 working days of receiving your order. We require proof of purchase (e.g., order confirmation). A refund will be issued after inspection if appropriate.
• Final Sale: All sales are final after the 14-day return window or for non-returnable items.
• Questions? For any return-related inquiries, please contact us at aure.vintage@outlook.com

AURE. Vintage Shipping Policy

At AURE. Vintage, we are dedicated to providing a seamless shopping experience and ensuring the safe delivery of your unique, pre-loved
vintage treasures.

• Shipping Availability: Shipping is available for specific products within Australia.
• Shipping Rates: Shipping costs will be clearly shown at checkout. We currently charge a flat rate of $10 for shipping, $15 for express delivery, or if your order exceeds $200, shipping is free.
• Processing Time: Orders are processed within 3-5 business days after payment is received.
• Shipping Address: Please ensure your shipping address is correct at checkout. AURE. Vintage is not responsible for lost items due to incorrect address details.
• Order Confirmation: You will receive a confirmation email with tracking details once your order has been dispatched.
• Shipping Delays: We are not responsible for delays caused by third-party couriers or external factors.
• Questions? For any shipping-related inquiries, please contact us at aure.vintage@outlook.com before placing your order.

AURE. Vintage Terms of Service

Welcome to AURE. Vintage! By accessing or using our website and services, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

General Information

AURE. Vintage offers vintage and second-hand items through our online store. These Terms of Service apply to all visitors, users, and customers who access or use our website. We specialise in pre-loved vintage treasures, and all products sold are either vintage, second-hand, or customised items. Vintage items will be listed accordingly.

Product Information

AURE. Vintage strives to accurately represent the products listed on our website, including descriptions, images, and prices. However, we do not guarantee that all information is error-free. Due to the nature of vintage and second-hand items, products may show signs of age, wear, and imperfections, which will be disclosed in the product description. All items are sold as is. We encourage you to carefully inspect product details, descriptions, and images before purchasing.

Pricing and Payments

All prices are listed in Australian Dollars (AUD) and include applicable taxes. Payments must be made in full at the time of purchase. We accept various payment methods, including credit/debit cards and other online payment methods available on the website. AURE. Vintage reserves the right to change prices at any time without notice.

Orders and Shipping

Once your order is placed, you will receive an email confirmation. We use a flat rate of $15 for standard shipping, and the total cost will be displayed at checkout. Orders will be processed within 3-5 business days after payment is received. Shipping times may vary depending on your location. AURE. Vintage ships within Australia only.

Return and Refund Policy

Please refer to our Return and Refund Policy for information on returns, exchanges, and refunds. Returns are only accepted for damaged or faulty items, where the product significantly differs from the description or images provided.

Limitation of Liability

AURE. Vintage is not responsible for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services. Our total liability for any claims related to these Terms of Service will be limited to the amount paid by you for the specific product or service in question. We are not liable for any damages or injuries resulting from the use of our vintage items after the sale, as they are sold "as is" and may show signs of age or wear.

Intellectual Property

All content on the AURE. Vintage website, including text, images, logos, product descriptions, and design elements, is owned by AURE. Vintage or licensed to us. You may not copy, modify, or distribute any content from the website without express permission from AURE. Vintage.

User Conduct

You agree not to engage in any conduct that is harmful, unlawful, or disruptive to our website or services. You must not use our website to transmit harmful, offensive, or illegal content. You agree not to use the site for any fraudulent activity or for the sale of counterfeit or unauthorised goods.

Privacy

By using our website, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information. We collect personal data to process orders, improve our services, and comply with legal obligations. Your data will never be shared with third parties, except as required for order fulfilment (e.g., payment processors).

Dispute Resolution

In the event of a dispute, we encourage you to contact us directly to resolve the issue. These Terms of Service are governed by the laws of Australia, and any disputes will be resolved in accordance with Australian law. If you are dissatisfied with a purchase, please contact us first to seek a resolution. If we cannot resolve the issue, you may choose to engage in alternative dispute resolution or seek legal action.

Legal Compliance

AURE. Vintage operates in compliance with Australian consumer protection laws, including the Australian Consumer Law (ACL). If your item is faulty or not as described, you are entitled to a remedy in accordance with ACL regulations. Vintage and second-hand goods are sold "as is", and AURE. Vintage makes no warranties beyond those expressly stated in these Terms and Conditions or required by law. By purchasing from AURE. Vintage, you acknowledge that you are aware of the nature of vintage items and agree that these items may exhibit normal wear and tear consistent with their age.

Modifications to Terms

AURE. Vintage reserves the right to update or change these Terms of Service at any time. Any changes will be posted on this page. Your continued use of our services after any changes to the Terms of Service indicates your acceptance of the updated terms.

Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at aure.vintage@outlook.com

Email: aure.vintage@outlook.com